The Ministry has set four (4) key goals to drive the adoption of e-government across all MDAs, namely connected government, informed citizenry, open data, and open government partnership.

Leveraging on technology advances; the Ministry has initiated projects to ensure that citizens and businesses have easy access to government services. These initiatives are prioritized to drive the adoption of e-government across the MDAs, which will turn improve service delivery, drive transparency, accountability and good governance.

The following initiatives are being implemented by the E-Government department:

1. National E-Government Master Plan: This is a roadmap for the adoption of e-Government best practices, by all Federal Government Ministries, Departments and Agencies (MDAs) developed in collaboration with the Government of Korea. To further promulgate the national importance of e-governance in Nigeria, in line with the government’s direction of leveraging technology for public service productivity; the department is responsible for the wide-scale implementation of the plan which will accomplish the full transformation of government transactions; improve the experience of citizens and businesses transacting with government by simplifying the services, increase citizens engagement and drive transparency.
2. Government Service Portal (GSP): This is is a platform (services.gov.ng) which aims to provide citizens, businesses and foreigners with easy access to various government services through a one-stop government portal. This has improved government processes, saves citizen’s travel time to government offices, and ensures round-the-clock access to government services, thereby revolutionizing the efficiency, convenience, and effectiveness with which public services are delivered.
3. Government Contact Centre (GCC): This is a platform that allows citizens (irrespective of their location, literacy level or language) to get access to government services/information through calls. Focus is on citizen orientation and simplicity, as they can communicate with the administration in a convenient, simple, electronic and barrier-free. This initiative has generated employment, as well as, increases the participation of citizens in public sector activities as it encourages them to contribute their ideas and give feedback to the Government.